Pool and Spa Chemicals Online Shop , Pumps, Accessories Perth

Offer to Purchase Terms

By sending an order through this web site you are placing an offer to purchase selected products at the shown prices on this web site. We reserve the right to refuse any offer to purchase for whatever reason including out of date pricing or incorrect pricing, inability to supply stock, incorrect freight calculations or any other reason. We will endevour to keep our information as accurate as possible however. Where a problem occurs, we will contact you and provide you with your options. We will credit your credit card if we cannot supply your order at mutually agreed pricing. Processing of your payment and shipping of the goods indicates our acceptance of your offer to purchase.

Money Back Guarantee

A refund of all monies including the initial shipping cost will be paid back to you within 30 days of the cancellation of the order. However the charges of returning the order to us will be deducted from the total refund cost. To cancel an order, please email, phone or fax Online Pool Shop. See our contact page for these.

Security & Privacy

All orders are made through a secure web server. For expanded information on our secure server information click here .

We are committed to maintaining your privacy. For our full privacy statement click here.

Delivery Time Frame

After your order has been processed, you will be sent an email to confirm the acceptance of your order. Your order will generally be delivered within 1 - 4 days from our confirmation. We will notify you if we need longer to process your order, which will affect the delivery timeframe.

Packing and Insurance

All items are packed to a very high standard. All items are insured during transit to cover damage or non-delivery. If you receive any damaged goods, please contact us to arrange a refund/exchange or replacement.

Delivery Charges

Orders to metropolitan Perth of greater than $200.00  $150.00 in value will be delivered free of charge, orders of a lower value than this will incur a delivery charge of $15.00. 

For deliveries outside the Perth metropolitan area please contact us via the website prior to finalising your order. We will then advise the options available for delivery.

After selecting your items for purchase, proceed to the checkout area and you will be presented with your delivery charge amount.

Ordering Offline

In an effort to keep our costs, and yours, to a minimum we do not generally accept offline orders. Although other arrangements can sometimes be made by contacting us by email. 

Returns

If you decide not to keep your purchase, for any reason whatsoever, simply inform us within 7 days of receipt and you may exchange or be reimbursed for the full value of the purchase, less the shipping costs. All returns must be sent in their original packaging and received in their original condition.

The foregoing does not affect your statutory rights as a consumer.

Payment Methods

We accept most major credit cards including Visa, Mastercard, Bankcard, Diners Club and American Express.

Chemicals

Due to the sometimes hazardous nature of some swimming pool chemicals, both individually and in combination, delivery outside the Perth metropolitan area is not possible and orders within the Perth metropolitan area may be split.

Quality and Value

All items offered for sale on this web site are selected for their quality and value.

" All your pool and spa supplies, click and easy "